Because your smile matters to us. At Sarvrag, we pour care into every stitch, every fabric, and every design — because we’re not just making outfits, we’re creating memories with you. We understand that sometimes things might not turn out exactly as imagined, which is why we keep our return and exchange policy simple and transparent.
7 Days Easy Exchange (India)
We’re happy to help with exchanges in the following cases:
- You received the wrong size, colour, or design (applicable on standard-size purchases)
- The product has a genuine manufacturing defect (an unpacking video and high-quality photos are required)
Note: Return/exchange shipping charges must be covered by the customer.
How to Request an Exchange
- Let us know within 48 hours of receiving your order.
- WhatsApp us at +91 XXXXX XXXXX with your Order ID and clear photos.
- We’ll get back to you within 24–48 hours to guide you through the next steps.
We’ll make sure your piece is either altered perfectly or replaced with care.
Eligibility
- Applicable on standard-size purchases where the wrong size, colour or design was delivered.
- Applicable where there is a genuine manufacturing defect verified through your unboxing video and photos.
- Items must be unused, unwashed and in their original condition with tags and packaging intact.
Non-Eligible Cases
Since most of our outfits are made-to-order, we are unable to accept general returns or refunds for:
- Change of mind
- Sizing issues due to incorrect measurements provided
- Personal style preferences after delivery
- Items that have been worn, altered externally, or damaged after delivery
Customer Responsibilities & Product Condition
- Please ensure the item is unworn and in its original condition for any exchange or alteration.
- Record a clear unboxing video — it is essential to verify and resolve any genuine concern.
- Exchanges or fixes are processed only once we receive the original item.
Inspection & Quality Verification
All returned items undergo inspection and quality verification on receipt. Exchanges are processed after the item passes this check.
Exchange Process — Reverse Pickup
- Reverse pickup service is not available.
- The customer needs to courier the product back to us.
- Once received and verified, the exchange will be processed.
Exchange Timeline
Once we receive and verify your returned item, your exchange or alteration will be processed promptly and dispatched back to you with tracking details.
Free Alteration Support
Because we want you to feel your best in your outfit, we offer one-time free alterations (you only cover the shipping to us). Whether it’s a minor fit adjustment or a small tweak, we’re happy to help.
International Orders
We’re happy to ship worldwide. For international customers, return/exchange shipping charges must be covered by the customer.
Cancellation
Orders may be cancelled only before they enter the crafting/processing stage. Once a made-to-order piece is in production, it cannot be cancelled as it is created specifically for you.
Manufacturing Defect
If your order has a genuine mistake or manufacturing defect from our side, we promise to make it right — with a perfect alteration or a replacement.
Please note: Actual product colour may vary slightly from the images shown due to lighting, photography effects and device display settings. Such minor variations are natural and unavoidable.
Contact Information
For any questions regarding exchange, please contact:
- Email: care@sarvrag.com
- Phone / WhatsApp: +91 XXXXX XXXXX
With care,
Team Sarvrag