Last updated: July 2026
Sarvrag (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
- Communications with us including the information you include when you contact us, for example when sending a customer-support enquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you navigate the Services.
How We Collect Your Information
- Directly from you when you create an account, use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services from your device and through the use of cookies and similar technologies.
- From our service providers when we engage them to enable certain technology or when they collect or process personal information on our behalf.
- From our partners or other third parties.
Cookies & Analytics
We use cookies and similar technologies to operate and improve the Services, remember your preferences, keep your cart, understand how the Services are used, and support marketing. You can manage cookies through your browser settings. We may also use analytics tools to help us understand website traffic and usage patterns so we can improve your experience.
How We Use Your Personal Information
- Provide, tailor, and improve the Services — to perform our contract with you, process payments, fulfil and ship your orders, manage your account, facilitate returns and exchanges, remember your preferences, and create a customised shopping experience.
- Marketing and advertising — to send you marketing and promotional communications by email, text message or post, and to show you relevant advertisements, where permitted by law.
- Payment security and fraud prevention — to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with you — to provide customer support, respond to you, and maintain our business relationship.
- Legal reasons — to comply with applicable law, respond to valid legal process, and enforce our terms and policies.
Payment Security
Payments are processed through secure, encrypted, PCI-compliant payment gateways. Card information is encrypted during transfer over networks. We do not store your full card details on our systems.
How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- With vendors, technology providers and other third parties who perform services on our behalf (e.g. IT and platform management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices.
- When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect our rights and the rights of our users.
Our Technology Providers
The Services are hosted and supported by our e-commerce platform and technology providers, who collect and process personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit may be transmitted to and shared with these providers as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit; we recommend that you do not use unsecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need it to provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:
- Right to access / know the personal information we hold about you.
- Right to delete personal information we maintain about you.
- Right to correct inaccurate personal information.
- Right of portability — to receive a copy of your information and, in certain cases, transfer it to a third party.
- Right to opt out of marketing communications at any time via the unsubscribe link in our emails.
If you reside in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw consent where we rely on it. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before processing your request.
Marketing Emails
We may send you promotional emails, and you may opt out of receiving these at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store and process your personal information outside the country you live in. Where required, we rely on recognised transfer mechanisms to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact us at care@sarvrag.com or at [Store Address], India. For the purpose of applicable data protection laws, we are the data controller of your personal information.