No Return / No Refund Policy
As most of our garments are made-to-order and crafted specifically for you, we maintain a strict No Return / No Refund policy on:
- Orders placed in standard sizes confirmed by customers
- Change of mind after placing the order
- Sizing issues caused due to incorrect measurements shared
- Personal style preferences after delivery
Exception: If there is a genuine mistake from our side (wrong product, incorrect size delivered, or a manufacturing defect), we will take full responsibility and resolve it promptly.
Important: Please take a clear video while unboxing your parcel. This helps us verify and resolve any issues smoothly in case of a genuine concern.
1. Non-Refundable Charges
In case of any approved return or exchange, the following charges shall be deducted from the refundable amount or are payable at the time of exchange:
- Payment gateway & online transaction charges – 2%
- Courier / transport / reverse pickup charges
- Packaging & handling charges
- Processing fee (order processing, system updates, staff handling) – 3%
- Quality check (QC) & warehouse processing charges
- Restocking & inventory management costs
- COD handling fee (if applicable)
2. Refund Amount Calculation
Refund Amount = Product Value − Applicable Non-Refundable Charges. Only the net payable amount after deductions will be refunded.
3. Shipping Charges
- Original shipping charges (if any) are non-refundable.
- In case of exchange, all replacement shipping charges shall be borne by the customer.
4. Refund Approval & Processing Time
Approved refunds will be processed within 7–10 working days after successful product inspection and acceptance. You will be notified by email once your refund has been initiated.
5. Inspection
All returned items are inspected on receipt. Items must be unused, unwashed and in their original condition with tags and packaging intact. Refunds or store credit are issued only after the item passes inspection.
6. Store Credit
In rare cases where we agree to a refund, the amount may be provided as Store Credit to your website account.
- Store credit can be used within 60 days of issue toward purchases from our store.
- Store credit is non-transferable and will expire within 60 days.
- If you prefer store credit instead of an exchange, the amount will be issued after deducting transportation (to & from) and payment gateway charges.
7. Customer Responsibilities
- Provide accurate measurements and shipping details at the time of ordering.
- Record a clear unboxing video to support any genuine claim.
- Raise any concern within 48 hours of receiving the order.
- Ensure the product is unused, unwashed and in original condition before requesting an exchange.
8. Final Authority
Sarvrag reserves the right to approve or reject any return, refund, or exchange request after inspection. The company reserves the right to amend this policy at any time without prior notice.
Please note: Actual product colour may vary slightly from the images shown due to lighting conditions, photography effects, and differences in screen resolution and display settings of each device (mobile, tablet, or computer). Such minor variations are natural and unavoidable.
Contact Information
For any questions regarding refunds, please contact:
- Email: care@sarvrag.com
- Phone: +91 XXXXX XXXXX