Everything you need to know about ordering, sizing, delivery, care and returns. If you can’t find your answer here, our team is always happy to help.
Sizing & Fit
How do I choose the correct size?
Each product page includes a detailed size chart with chest, shoulder, length and sleeve measurements. Measure a garment that already fits you well and match it to the chart. If you’re between sizes or unsure, message us and we’ll help you decide.
Can I customize my outfit?
Yes. Most of our designs can be made to your exact measurements. Select the “Custom size” option on the product page and share your measurements, and our master tailors will craft the piece to fit you precisely.
Do you offer alterations?
We offer one-time free alterations on eligible items — you only cover the shipping to us. Whether it’s a minor fit adjustment or a small tweak, we’re happy to help.
Orders & Shipping
How long does delivery take?
Ready-to-ship pieces are dispatched within 1–2 business days. Made-to-order and custom-tailored garments are handcrafted for you and typically take longer before dispatch. Estimated delivery within India is 3–7 business days depending on your location.
Do you ship internationally?
Yes, we ship worldwide through trusted courier partners. Any customs duties or import taxes levied by the destination country are the responsibility of the recipient.
How do I track my order?
As soon as your order is dispatched, you’ll receive a tracking number by SMS or email so you can follow your shipment in real time.
Do you offer free shipping?
Free shipping may be applicable as per promotional offers displayed on our website. Where it doesn’t apply, charges are calculated based on weight, destination and shipping method.
Is Cash on Delivery available?
Cash on Delivery is available on eligible orders within India. All prepaid options — UPI, cards, net banking and wallets — are fully secured and encrypted.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking and popular wallets, plus Cash on Delivery on eligible orders. Every transaction is processed through secure, encrypted payment gateways.
Product & Care
Are products quality checked?
Every piece passes a multi-point quality inspection before it reaches you, ensuring premium finishing, durability and attention to detail.
How should I wash embroidered garments?
We recommend dry cleaning for all embroidered and embellished pieces to protect the handwork. Store your garment in a breathable cover away from direct sunlight, and steam rather than iron directly over embroidery.
Is the embroidery done by hand?
Much of our signature embroidery is done by hand by skilled artisans, which is why small, beautiful irregularities may appear — the mark of a genuinely handcrafted piece rather than a flaw.
Will the colour match the photos?
We photograph every garment as faithfully as possible. Slight variation can occur due to lighting, photography effects and screen settings, which is natural and unavoidable.
Returns, Exchange & Refunds
Can I exchange my order?
We offer a 7-day easy exchange on eligible standard-size items where the wrong size, colour or design was delivered, or where there is a genuine manufacturing defect (an unboxing video and photos are required). Please raise your request within 48 hours of delivery. See our Return & Exchange Policy for full details.
What is your return policy for custom orders?
As most of our outfits are made-to-order, we’re unable to accept general returns for change of mind, incorrect measurements provided, or personal style preferences after delivery. If there’s a genuine mistake from our side, we’ll make it right.
How do refunds work?
Approved refunds are processed within 7–10 working days after inspection and acceptance, subject to applicable non-refundable charges. In some cases refunds may be issued as store credit. See our Refund Policy for details.
Why do you recommend an unboxing video?
A clear unboxing video helps us verify and resolve any genuine concern — such as a wrong or defective item — quickly and smoothly.
Account & Support
Do I need an account to order?
You can check out as a guest, but creating an account lets you track orders, save addresses, manage your wishlist and check any store credit balance.
How do I contact customer support?
Reach us by phone or WhatsApp at +91 XXXXX XXXXX, or email care@sarvrag.com. Our team is available Monday–Saturday, 10:00 AM – 7:00 PM.
Is my personal information safe?
Yes. Your data is handled securely and used only to process your order and improve your experience, as described in our Privacy Policy. We never sell your information.